Last updated: September 30, 2026
TrueSource is run by me, Felix Zhang, an individual based in Yantai, China. This policy explains what information I collect when you use gettruesource.com or work with me, why I collect it, and what you can ask me to do with it. If you have any questions, email me at [email protected].
What I Collect
Information you send me
When you fill in the price check form, email me or message me, I receive what you choose to share: typically your name, email address, messenger ID, the products you’re interested in, quantities, target prices, photos and any notes.
Information needed for orders
If you place an order, I also keep your invoice details, the address of your freight forwarder’s warehouse, your order history, and records of your payments. Payments are handled by Wise or PayPal. I see the payer’s name and the amount, but never your full card or bank login details.
Technical information
Like most websites, gettruesource.com is served by a hosting provider and a network service that automatically log basic technical data, such as your IP address, browser type and the pages you request, to keep the site running and secure. I don’t use advertising trackers, and I don’t currently use analytics tools.
How I Use Your Information
- To reply to your questions and send you price checks
- To buy, check, pack and hand over your orders
- To send invoices and keep financial records
- To keep the website secure and working
I don’t sell your information, and I don’t use it for advertising. I’ll only email you about your own requests and orders. If I ever start a newsletter, it will be opt-in only.
Legal Basis (UK and EU Visitors)
If you’re in the UK or the EU, I rely on these legal bases: taking steps at your request before an order and fulfilling an order (contract), responding to inquiries and keeping the site secure (legitimate interests), and keeping financial records (legal obligation).
Who I Share Information With
I share only what’s needed to do the job:
- Sellers in China — when I place your order, sellers receive my own details, not yours. If you ask for custom printing, I share your logo or artwork with the seller who prints it.
- Your freight forwarder — shipment details, and your contact details if the forwarder needs to reach you.
- Service providers — Hostinger (website hosting and email), Cloudflare (website delivery and security), Google Fonts (the fonts on this site are loaded from Google, which receives your IP address), Wise and PayPal (payments), and WhatsApp, WeChat, Telegram or LINE if you choose to message me there. Each handles your data under its own privacy policy.
- Authorities — only if the law requires it.
Where Your Information Is Processed
I work from China, so the information you send me is accessed and stored in China, as well as on my service providers’ servers in other countries. I keep the information I hold to what’s needed for your requests and orders.
How Long I Keep It
- Price check requests that don’t lead to an order: up to 24 months, in case you come back to them
- Orders, invoices and payment records: as long as tax and accounting rules require
- You can ask me to delete your information sooner, unless I’m required to keep it
Your Rights
You can ask me to:
- Show you the information I hold about you
- Correct it
- Delete it
- Stop using it for a particular purpose, or restrict how I use it
- Send you a copy in a common format
Email [email protected] and I’ll reply within 30 days. If you’re in the UK or the EU and you’re not happy with my answer, you can complain to your local data protection authority (in the UK, that’s the Information Commissioner’s Office).
Cookies
This site uses only the cookies it needs to work and stay secure, such as a security cookie set by Cloudflare. It doesn’t use advertising or tracking cookies.
Children
This website and my services are for businesses. I don’t knowingly collect information from anyone under 16.
Changes to This Policy
If I change how I handle your information, I’ll update this page and the date at the top.
Contact
Felix Zhang, TrueSource
Yantai, Shandong, China